AJAIA Master Service Agreement (MSA)
Introduction
This Master Service Agreement ("MSA") is between [LEGAL ENTITY NAME TO BE PROVIDED] ("AJAIA," "we," "us") and the business customer identified in an applicable engagement agreement or order ("Customer," "you"). It governs Customer's use of the AJAIA platform and related services provided in connection with a consulting engagement.
Agreement structure and order of precedence (highest first): (1) the signed engagement agreement or order; (2) this MSA; (3) the Data Processing Addendum; (4) the Terms of Service; (5) the Privacy Policy and Refund Policy. A conflict is resolved in that order.
1. Services
AJAIA is an AI assistant for Azure DevOps and Jira: work item analysis and epic breakdown, AI-run standups with transcripts and recaps, test case generation, messaging, and the related web and desktop applications. Accounts are provisioned by AJAIA as part of the engagement (the Service is not publicly sold); one onboarding walkthrough is included per engagement.
AI output requires human review. The Service is built on a propose-and-confirm model: AJAIA drafts work items, comments, and summaries, and a human confirms before anything is written to Customer's systems. Customer is responsible for reviewing AI-generated content before relying on it.
2. Support
Support is provided in English via in-app messaging and support@workwithjefrie.com, on business days (Monday to Friday, US Eastern Time, excluding US federal holidays).
| Severity | Definition | Target first response |
|---|---|---|
| P1 | Service unusable for all users (login down, data loss in progress) | 4 business hours |
| P2 | A core feature is broken with no reasonable workaround | 1 business day |
| P3 | Minor issues, questions, feature requests | 3 business days |
Targets are first-response objectives, not resolution guarantees; we work P1 issues continuously during business hours until resolved or a workaround is in place.
3. Service Levels
- Uptime target: 99.5% monthly availability of the production Service, measured at the application layer, excluding scheduled maintenance and outages of third-party infrastructure or integrated platforms (e.g., cloud hosting, database, Azure DevOps, Jira, AI providers) beyond our reasonable control.
- Persistent shortfall remedy: if measured availability falls below 95% in two consecutive calendar months, Customer may terminate the affected services on written notice and receive a pro-rata refund of prepaid, unused fees for the remainder of the term. This is Customer's exclusive remedy for availability shortfalls.
- Status: deployments are typically zero-downtime; release notes are published at Release Notes.
4. Maintenance and Changes
We deploy continuously. For planned maintenance expected to disrupt the Service, we give at least 48 hours' notice to Customer's account email. We may improve or modify features, provided we do not materially reduce the core functionality of the Service during a paid term.
5. Customer Responsibilities
- Keep account credentials confidential; use scoped Personal Access Tokens for Azure DevOps and Jira with only the permissions the integration needs
- Ensure it has the right to connect the work management systems and data it provides
- Use the Service lawfully and per the Terms of Service acceptable-use rules
- Obtain any consents required for standup recording and transcription in Customer's jurisdiction (the Service captures per-participant consent at join time)
6. Data Protection and Confidentiality
The Data Processing Addendum is incorporated into this MSA and governs processing of personal data, sub-processors, security measures, and incident notification. In brief, and as implemented in the product: data export is self-service and immediate (Settings > Account > Download my data); deletion deactivates accounts immediately and permanently erases data after a 30-day retention window, with a deletion receipt available as written confirmation.
Each party will protect the other's confidential information with at least reasonable care and use it only to perform under this MSA, for the term plus three years (trade secrets: for as long as they remain trade secrets).
7. Warranties and Disclaimers
We warrant that the Service is provided with reasonable skill and care. EXCEPT AS STATED IN THIS MSA, THE SERVICE IS PROVIDED "AS IS," AND ALL OTHER WARRANTIES (MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT) ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW. AI-generated output may contain errors and is provided for review, not as professional advice.
8. Liability
EXCEPT FOR A PARTY'S BREACH OF SECTION 6, ITS INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER OR RELATING TO THIS MSA IS CAPPED AT THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.
9. Term and Termination
- Term: this MSA runs for the duration of the engagement under which the Service is provisioned, unless terminated earlier as provided here.
- Termination for convenience: either party may terminate on 30 days' written notice; fees for the notice period remain payable per the engagement agreement.
- Termination for cause: either party may terminate immediately on material breach not cured within 15 days of written notice.
- Effect: access winds down on the agreed sunset date (users are warned by email inside the final 30 days); data export remains available before deactivation; deletion and return of data follow DPA Section 4.7 (permanent erasure within 30 days of the request, deletion receipt on request). Sections 6, 7, 8, and 10 survive.
10. General
- Governing law: the laws of the State of Indiana, United States, consistent with the Terms of Service, without regard to conflict of law rules.
- Assignment: neither party may assign this MSA without the other's consent, except to a successor in a merger or sale of substantially all assets.
- Notices: legal notices to legal@workwithjefrie.com and to Customer's account email; notices are effective on receipt.
- Entire agreement: this MSA plus the documents in the order of precedence above are the entire agreement for the Service and supersede prior discussions.
Last Updated: July 13, 2026